Sunday, December 28, 2014

The Citizen Services Call Center for Filipinos by Filipinos

Need an NSO birth certificate? A DFA passport? SEC documents? GSIS helpline or chat? 

Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

The central services available to Filipinos are:
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

Check this post for more information about this service.

DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

Know more about this service in this post:

GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System

SEC documents can now be requested online. Documents like articles of incorporation/partnership, by-laws, general information sheet, increase/decrease of capital stock, audited financial statements, registration data sheet, resolution (minutes), secretary’s certificate, board resolution, and other documents can now be requested easily.There's no need to go to the SEC to get plain or authenticated copies anymore. A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. Simply log on to to request for SEC documents. You may also call 7378888 Monday to Saturday, from 8am to 5pm.

You can pay for your document requests using VISA or MasterCard. Your documents will be delivered anywhere in the Philippines within 3 working days. It’s that easy.

Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.

To know more about Pilipinas Teleserv and their services, you may visit their website in this link:

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